Shipping policy

Processing & Dispatch Operations

All inventory is strictly allocated and on-hand. Orders are processed and dispatched within 24 to 48 hours of order confirmation (excluding Sundays and federal holidays). You will receive another notification when your order has shipped.

Area of Operations (Domestic Only)

For Drop 001, our operational perimeter is restricted strictly to the United States. We do not currently offer or authorize international shipping.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Standard delivery timelines depend on the carrier and shipping speed selected at checkout. Please note that carrier delays occasionally occur and are outside of our control.

Order Tracking & Visibility

Once your order has been dispatched, you will receive an email containing your tracking coordinates. Please allow up to 48 hours for the tracking information to become active in the carrier’s system.

Lost, Stolen, or Damaged Assets

Order 1119 operates with rapid fulfillment, but we do not control the postal grid. Once your package is handed over to the carrier (USPS, UPS, etc.), the risk of loss passes to the customer. Order 1119 is not liable for packages that are lost, stolen, or damaged during transit. If your tracking indicates the package was delivered but you have not received it, please contact the shipping carrier directly to file a claim.

Address Verification

The customer is solely responsible for ensuring the shipping address provided at checkout is complete and accurate. We are not responsible for packages returned to us or delivered to an incorrect address due to customer input error. Because Drop 001 inventory is strictly allocated, we cannot guarantee replacement inventory for packages lost due to incorrect addresses. If you notice an error in your address immediately after placing an order, contact comms@order1119.com immediately, and we will attempt to intercept and update the dispatch routing before the 24-hour shipping window closes.